A collection of Frequently Asked Questions about South Pacific Helicopters

Am I guaranteed to see a whale?

Kaikōura has a year-round Sperm Whale and dolphin population, as well as other frequently visiting whale species. We have a long history of operation and a fantastic success rate. Our pilots are trained to spot whales and are familiar with their surfacing and breathing habits. We ask our customers to understand that these whales are wild animals, free to roam in their natural environment. Because we have no control over their movements, whale sightings cannot be guaranteed.

Can I bring my children on the flight?

We welcome all ages on South Pacific Helicopter flights, there is no minimum age. Each child will be fitted with a protective head set and life jackets if necessary. Infants aged 0 to 2 years of age fly free of charge, provided they are seated on a parent or caregiver’s lap and weigh less than 18 kgs.

What if the weather is bad on the day of my flight?

We recommend phoning ahead if you foresee weather being an issue or would like to check the weather conditions before your flight. Rain isn’t normally an issue for our pilots, however if in the odd occasion we are unable to fly due to weather conditions, we will do our best to reschedule your flight. Alternatively, if rescheduling your flight is not an option, you will receive a full refund. The pilot reserves the right to cancel or adjust any trip due to weather conditions.

I don’t like flying...Is there another way to see the whales?

Flying is a great way to see Kaikōura’s marine wildlife- it is incredibly safe, offers superb viewing and is perfect if you have limited time available. From the air you are able to see the entire whale, as well as having the opportunity to fly around to different whales and species that are in the area. Viewing the ocean and its wildlife from above also allows you the extra bonus of an incredible scenic flight, and Kaikōura is a gorgeous backdrop! If flying really isn’t your thing though, then the Whale Watch boats are another wonderful alternative.

Are you wheelchair accessible?

We are located in a fully wheelchair accessible building and are able to take those with limited mobility on all flights. Please contact our team to discuss the particulars.

Will I get motion sick?

If you are prone to motion sickness, helicopter tours are the best way to view the whale! The aircrafts are very stable with large viewing windows from every position in the aircraft which helps to alleviate motion sickness.

Is there a refund if I don't see a whale?

Due to whales being wild animals in their natural environment, South Pacific Helicopters and Wings Over Whales cannot guarantee a whale sighting. For this reason, no refunds are given on completed flights. We do offer a second tour discount so please talk to the team if you would like to discuss this option.


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