Terms & Conditions

South Pacific Helicopters Helipad is located at the Kaikoura Airport at 617 SH1, Peketa, Kaikoura.  All flights/journeys are subject to change or cancellation due to weather conditions.  We will work with you to reschedule your flight for another day.
 

To reconfirm your reservation, you are required to call our friendly team by 4pm on the day prior to flying:

Phone:  +64 319 5548
FREE Phone 0800 360 886  

Flights operate every day except Christmas day.

Payment must be made in advance to secure your booking.  Where payment is made by credit card and a refund applies, the amount must be refunded back to the same credit card. No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.
Credit Cards Accepted:  Visa | Mastercard | UnionPay

Flights, times and routes are subject to weather conditions, and minimum numbers. In the event of a cancellation by South Pacific Helicopters, the team will work with you to reschedule your flight for another day, or provide a full refund. 

To make a change to your flight time, you are required to contact our friendly team at least 48hrs in advance and we will reschedule your flight/tour at no cost. No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.

Due to whales being wild animals in their natural environment South Pacific Helicopters and Wings Over Whale cannot guarantee a whale sighting. For this reason no refunds are given on completed flights.We do offer a second tour discount so please talk to the team if you would like to discuss this option.

RESTRICTIONS
Flights are subject to minimum passenger numbers and our aircraft have specific weight restrictions (all passengers and/or equipment will be weighed)
Flight times and routes are subject to and may vary due to weather conditions

CHECK IN
Airport Terminal - Check-in:  30mins prior to schedule flight departure
Town Office Check-in: 45 minutes prior to scheduled flight departure
Due to our aircraft weight restrictions all passengers and/or equipment must be weighed during the check-in process. 

SHUTTLE TRANSFER
We offer complimentary shuttle service, which needs to be prebooked in advance. Contact the reservations team to book the shuttle. Space is limited. Pick up will be 45 minutes prior to flight for departure from within the Kaikoura town centre.
Transfers to/from locations outside of the town centre limits may incur an additional charge.
Parents/caregivers assume their own responsibility for car seats and child restraints for young children and infants.

ON THE DAY:
Wear - comfortable shoes, warm clothing and sunglasses 
Large bags and backpacks will be assessed at check-in, subject to weight and space availability. South Pacific Helicopters provides lockers for larger bags and backpacks to be left in during the trip.

You are welcome to bring your camera, however all cameras/phones/etc. are brought onto the aircraft at the passengers own discretion and risk. Wings Over Whales and South Pacific Helicopters take no responsibility for items damaged during the tour. 

ADDITIONAL FLIGHT TERMS:
Smoking is not permitted in or around any aircraft
No dangerous goods are permitted on board 
No food or drink is permitted on board the aircraft, unless approved by pilot
All cameras/phones/etc. are brought onto the aircraft at the passengers own discretion and risk. Wings Over Whales and South Pacific Helicopters take no responsibility for items damaged during the tour. 

INFANTS
Infants under the age of 2 years of age can travel free of charge IF (they can sit comfortably on an adults’ lap & weigh under 18kgs).  Limited to 1 infant per journey/experience.

MOBILITY

Customers with limited mobility are most welcome, friends and family assistance is appreciated, must have the ability to move along a seat once lifted.  Contact the team to discuss any concerns or requirements. 

PRICES
Prices are quoted in New Zealand dollars (NZ$)
All prices include NZ Goods & Services Tax of 15%
All prices are subject to change at any time without prior notice
Prices are quoted per person and subject to minimum numbers per tour (experience).

CANCELLATION & REFUND POLICY
Reservations may be cancelled without penalty up to 48 hours prior to scheduled tour. Cancellations made between 24 and 48 hours prior to scheduled flight time will. incur a fee of 50% of total trip cost. Cancellations within 24 hours of trip results in a 100% Cancellation fee. 

Group cancellations (min. 4 passengers) require at least 4 days, inside of 2-4 days will be subjected to a fee of 25% per group booking or per person whichever is the greater.Cancellations made 24-48hrs prior to scheduled flight time will incur a fee of 50% per passenger. 
ALL cancellations (groups/individuals) made within 24hrs of scheduled flight time including no-shows will incur 100% of tour/flight charges.

Private flights and charter flights. May be cancelled up to 10 days in advance of scheduled flight date. Within 10-5 days of scheduled flight date it will incur a fee of 50% the total booking cost. A cancellation or no show of a charter/private flight booking inside 5 days of the scheduled flight will be subject to full 100% cancellation charge. 

Due to whales being wild animals in their natural environment South Pacific Helicopters and Wings Over Whale cannot guarantee a whale sighting. For this reason no refunds are given on completed flights.We do offer a second tour discount so please talk to the team if you would like to discuss this option.


HEALTH & SAFETY
All of our pilots hold a Commercial Pilot Licence and are regularly subjected to stringent performance checks under New Zealand Civil Aviation Authority (CAA) requirements. Our team has over 35 years of combined flying experience.

Before all flights, passengers are fully briefed on safety procedures before entering the aircraft.

During flights our pilots may, at their own discretion, change flight paths and landing locations due to safety and weather conditions. Passengers will always be kept fully informed of any changes.

Safety is always our main priority.

MAINTENANCE
Our fleet are subjected to regular maintenance checks as safety is paramount.  Our helicopters are maintained by Heli Maintenance in Christchurch and our aeroplanes are maintained by Sounds AeroMaintenance.