FAQs

Scroll down to view a collection of Frequently Asked Questions about South Pacific Helicopters

Kaikoura has a year round Sperm Whale and dolphin population, as well as other frequently visiting whale species. We have a long history of operation and a fantastic success rate. Our pilots are trained to spot whales and are familiar with their surfacing and breathing habits. We ask our customers to understand that these whales are wild animals, free to roam in their natural environment. Because we have no control over their movements, whale sightings cannot be guaranteed.

We welcome all ages on South Pacific Helicopter flights, there is no minimum age. Each child will be fitted with a protective head set and life jackets if necessary. Infants aged 0 to 2 years of age fly free of charge, provided they are seated on a parent or caregiver’s lap, and weigh less than 18 kgs.

We recommend phoning ahead if you foresee weather being an issue or would like to check the weather conditions before your flight. Rain isn’t normally an issue for our pilots, however if on the odd occasion we are unable to fly due to weather conditions, we will do our best to reschedule your flight. Alternatively if rescheduling your flight is not an option, we are happy to refund your ticket price. The pilot reserves the right to cancel or adjust any trip due to weather conditions.

Flying is a great way to see Kaikoura’s marine wildlife- it is incredibly safe, offers superb viewing and is perfect if you have limited time available. From the air you are able to see the entire whale, as well as get around to different whales and species that are in the area. Viewing from above also allows you the extra bonus of an incredible scenic flight, and Kaikoura is a gorgeous backdrop! If flying really isn’t your thing though, then the Whale Watch boats are another wonderful alternative.

We are located in a fully wheelchair accessible building and are able to take those with limited mobility on all flights. Contact our team to dicuss the particulars.

If you are prone to motion sickness, helicopter tours is the best way to view the whale! The aircraft are very stable with large viewing windows from every position in the aircraft which helps to alleviate motion sickness.

Due to whales being wild animals in their natural environment South Pacific Helicopters and Wings Over Whale cannot guarantee a whale sighting. For this reason no refunds are given on completed flights. We do offer a second tour discount so please talk to the team if you would like to discuss this option.

The sperm whales in Kaikoura are found year-round feeding on the rich waters flowing through the underwater Kaikoura Canyon. They typically follow a pattern throughout the day of diving down to feed, then returning to the surface to breathe. There is no specific time of day that is better or worse to see the whales.

We offer complimentary shuttle service from the town centre, which needs to be prebooked in advance. Contact the reservations team by phone or email to book the shuttle.